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Shipping & Returns

Returns & Exchanges

This is based on case by case. Please note each print is sent to you under controlled transport when we arranged transport delivery. Each item is inspected before dispatch!

Shipping Problems/Damage
Notification of all shipping defects or damage must be made within 30 days of delivery and accompanied by the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping.

General Exclusions from Returns
Digital purchases are not valid for returns or exchanges. Once file has been sent from Shaun Jones, the sale is complete, all returns are refused due to losing control of this product.

We cannot be responsible for items installed or hung in the elements for any period of time. We do not cover against installation issues or damages caused by customer. This policy also does not cover for customer damages caused by using incorrect installation components such but not limited to wall and or screw fittings. We ask you to exercise care if cleaning items as we do not cover damages against cleaning or dusting.

In relation to temperatures, we do not cover against products kept in extreme conditions. Its the customers responsibility to ensure the care of there purchase and elements regardless of whether outside or internally is set to a reasonable temperature. This also includes moisture and condensation levels.

General

All orders and transactions also are subject to shaunjones.com.au Terms of Use policy, including, but not limited to, the limitations on damages and exclusions of warranties set forth therein. The Terms of Use also include provisions for arbitration of disputes and other important terms you should review. Descriptions, images, references, features, content, specifications, products, price and availability of any products or services are subject to change without notice, and our current prices can be found on our site shaunjones.com.au. No responsibility is assumed for any errors in listed prices or other information, all of which we reserve the right to correct. Orders are not final or binding until accepted by us. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any product or service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all purchase(s); and/or to refuse to provide any user with any product or service. shaunjones.com.au and Shaun Jones is not responsible for any delay or failure in delivery due to causes beyond our or its control. You are responsible for the proper and safe handling of any prints or other products you order from us if you are arranging your own pickup, to the extent allowed by law. shaunjones.com.au liability for any claim relating to any product purchased from us is the amount you paid for the product.